Frequently Asked Questions
Waitlist
What’s the latest I will be added to the class?
You can be added to the class up to 30 minutes before the class begins.
How do I know if I made it into the class?
You should receive an email and/or text notification that you have made it into the class. More on how to get these notifications below.
I got into a class, and I can no longer go! What do I do?
Over half of the people who sign up on the waitlist end up getting into the class. If you sign up on the waitlist, please plan on making it to the class.
If you make other plans after signing up, be sure to cancel your waitlist reservation to leave room for the people who can attend. If you were added and can't remove yourself, please send us an email so you are not charged, but in the future, please know that you will be charged unless you remove your self from the waitlist prior to the start of the class.
My schedule says I am “unconfirmed” am I in the class?
Yes you are! You made it in the class. Do not worry about the weird “unconfirmed” thing.
How do I get turn on notifications so I know I made it off the waitlist?
You can do this on your MindBody Profile. We recommend turning on email & text message notifications. See below:
Cancellation Policy
Which classes does the Cancellation Policy apply to?
At this moment, any in-person class applies to the 10 hour cancellation policy. Livestream classes do not fall under this category.
What is the Cancellation Policy?
You must cancel your class reservation more than TEN hours in advance. If class is canceled within the ten hours prior to class or you no show, you will lose your class credit or be charged a $10 cancellation fee or $20 cancellation fee for any class before 8:00am.
If you are on your “First Week for $25” and you do not cancel your class, your discounted week will expire on your first late-cancelled class.
If you have a class punch card or 4 or 8 Class Contract, any class that is “late cancelled” will result in a lost credit.
If you have a Dreamer Pass, Yogi Pass, a One Month Unlimited or a One Year Unlimited pass, the cancellation fee only applies to your account if you’ve late-cancelled more than three times. You can late-cancel up to three times, after your 3rd, you will be charged a fee.
Do my late-cancel status' ever re-set to zero?
Yes, about every 12 months.
Why do you have a Cancellation Policy?
We work hard to make sure we can provide the highest quality classes to our community members. With that, we strive to be able to accommodate all who intend on taking class. In circumstances where one has failed to cancel themselves out of class and in turn fill a spot that could have been filled by another student, this incentive is put in place. Our intention is to always give our best to the community!
What if I got stuck in traffic?
Seattle traffic is brutal! We get it, life happens. That's why you have 3 forgiven late-cancels. After the third, we begin to charge the $10 fee.